Current Positions at TRANSFIRST

Conversion Representative – Louisville, CO
Req. #1846

Description: Complete merchant applications while providing the highest level of customer service, assisting with merchant trainings as time allows, completing departmental documentation, merchant cost comparisons, and researching alternative solutions for merchants with unsupported products. Make outbound calls to conversion merchants to complete merchant applications.

Qualifications: 2-3 years experience in the Conversion Department or comparable experience, outstanding interpersonal skills, including telephone skills, must be task oriented with the ability to analyze and solve problems and be able to prioritize multiple tasks.

Compensation/Benefits: Non-exempt position ($16.34/hr - $19.95/hr). TRANSFIRST offers benefits starting on the first of the next month after hire.

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Data Specialist – Louisville, CO
Req. #1675

Description: Responsible for preparing financial and business related analyses and research in such areas as financial and expense performance, rate of return, depreciation, working capital, and investments. Prepares forecasts and analyzes trends in sales, finance, general business conditions and other related areas. Compiles and prepares reports, graphs, and chats of data developed. Other Duties as assigned.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum three years professional experience in financial analysis required.
• Working knowledge of Microsoft Excel and Word programs.
• College degree required.

Compensation/Benefits: Exempt level position starting at $45k. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

High Risk Investigator – Louisville, CO
Req. # 1320

Description: Works with Risk Investigators who are responsible for daily monitoring of unusual merchant deposits and related risk activity in an attempt to avoid losses to TRANSFIRST due to merchant fraud or business practices. Works in conjunction with Risk Manager to ensure all daily, weekly and monthly functions are completed.

Qualifications: Proven ability in providing excellent and personalized customer service to co-workers and customers. Bankcard, bank, collection or related experience. Ability to prioritize work flow while being able to handle multiple tasks. Must possess an investigative, problem solving approach in an effort to uncover potential fraud/loss situations. Thorough understanding of internal On-Trak systems specifically pertaining to Credit and Risk. Must maintain organization and thorough follow through. Must possess the attitude of a team player in offering assistance when needed to others and maintain an upbeat positive attitude. Possess initiative to suggest and implement new ideas and timesaving efforts for processing work, which result in greater efficiencies. Ability to identify situations that require a tougher approach and when others require a softer approach.

Compensation/Benefits: Non-exempt level position ($14.42/hr - $18.02/hr). Benefits available at the first of the month following date of hire.

Click here to apply for this position.

Internal Sales Representative I – Louisville, CO
Req. #1285

Description: Responsible for making a high volume of telephone calls to current and/or potential customers and solicits orders for TRANSFIRST's products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate. Other duties as assigned.

Qualifications: Minimum one year customer service representative and/or telesales experience required. Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel). College degree preferred.

Compensation/Benefits: Non-exempt level position with ($9.13/hr - $12.98/hr) plus commission. Benefits available at first of month following date of hire

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Risk Investigator I – Louisville, CO
Req. #1854

Description: Responsible for daily monitoring of unusual merchant deposits and related risk activity in an attempt to avoid losses to the company due to merchant fraud or business practices. Responsible for training merchants and sales organizations on proper credit card procedures to protect business from losses.

Qualifications: Excellent customer service skills. Bankcard, bank, collection or related experience preferred. Possess an investigative, problem-solving approach to uncover fraud/loss situations. Must be able to utilize a computer for extensive time periods of up to 6-7 hours per day. Ability to work at a fast pace with unscheduled interruptions. Must be able to work occasional overtime in order to meet deadlines.

Compensation/Benefits: Non-exempt position($10.57/hr - $12.74/hr). TRANSFIRST offers benefits on the first of the next month after start date.

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Account Specialist/Outside Sales – (FOTS) Nationwide


Description: Responsible for sales and achieving revenue goals set by management. Expected to drive maximum sales productivity by working with bank partner and sourcing leads on ones own initiative. Achieve sales revenue. Cultivate relationships with bank partner. Coordinate, implement and participate in sales objectives outlined by management. Develop target account lists and account prospects to generate qualified new business opportunities, develop and maintain a comprehensive lead management process and documentation. To communicate and work with management on achieving sales revenue. To continually learn the bank card industry. Ensure a positive reciprocal relationship with Financial Institution partners by providing exceptional levels of customer service. Attend meetings with and on behalf of the company and its bank partner to promote awareness, provide updates and perform presentation designed to increase activities. Other duties as assigned

Qualifications: College Degree Preferred, Proven sales track record, A self starter, disciplined individual, Strong communication and organizational skills, 3 to 5 years sales experience, Proven ability to meeting assigned quota and revenue targets required, Understand the principals of relationship selling and working centers of influence, strong computer skills.

Compensation/Benefits: Exempt level position ($30k) plus commission. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Technical Support Rep III – Omaha, NE
Req. #1718

Description: Responsible for assisting external users with terminal, network problems or services by answering questions and solving problems involved in their use. Identifies, investigates and researches user questions. Answer merchant questions regarding terminal functions and technical troubleshooting. Demonstrate knowledge of basic functions for terminals including but not limited to "Enter 7", "Enter 8", "Downloads", "partial downloads", "alpha characters", setting time and date. Demonstrate ability to troubleshoot terminal problems on the VITAL, Global, Paymentech, Bantec and NDC networks including but not limited to: out of balance, duplicate transactions, retries, lost communication with host, waiting for line, no response from host, RB errors, and QD errors. Demonstrate ability to locate Vericenter files. Utilize the following internal systems: HelpTrak, AppTrak, TransTrak, CodingTrak,TSYS, FDR, POS Portal, Outsideview TransTrak, VITAL, Global, Paymentech, Ontrak Notes, Bantec, FDR and NDC networks including but not limited to sale, credited and/or voided transaction information. Front-end transaction processing requirements for bankcard authorization and draft capture. Back end transaction processing procedures. Train merchants to use a variety of bankcard equipment, including all terminals/applications released by TRANSFIRST. Train merchants to use WebTrak/TransLink. Answer merchant questions including those regarding terminal functions, technical support, deposit history, rate inquiries, business changes, and paper supply orders. Locate, build, and find errors in Zontalk, TNMS, TermMaster, FDR, TCC files; ability to support debit, EBT, and check service applications released by TRANSFIRST. Answer a minimum of 35 incoming helpdesk calls each day. Maintain an average productivity of at least 70%. Learn new terminal applications and networks and keep up to date on the latest revisions of current applications. Other duties as assigned by supervisor.

Qualifications: Minimum of 2 years experience in customer service or technical support environment. Demonstrate solid understanding of transaction processing for both debit and credit transactions. College degree preferred.

Compensation/Benefits: Non-exempt level position ($16.34 /hr - $19.95/hr). TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Technical Support Rep 3 – Louisville, CO
Req #1918

Description: Responsibilities include facilitating the resolution of escalated customer complaints regarding TRANSFIRST products or services which have reached the highest level customer service. Utilizes a high degree of discretion to resolve escalated customer complaints. Utilize internal systems to research, assist and document customer service issues.

• Answer merchant questions regarding terminal functions and technical troubleshooting.
• Demonstrate knowledge of basic functions for terminals including but not limited to "Enter 7", "Enter 8", "Downloads", "partial downloads", "alpha characters", setting time and date.
• Demonstrate ability to troubleshoot terminal problems on the VITAL, Global, Paymentech, Bantec and NDC networks including but not limited to: out of balance, duplicate transactions, retries, lost communication with host, waiting for line, no response from host, RB errors, and QD errors.
• Demonstrate ability to locate Vericenter files.
• Utilize the following internal systems: HelpTrak, AppTrak, TransTrak, CodingTrak,TSYS, FDR, POS Portal, Outsideview TransTrak, VITAL, Global, Paymentech, Ontrak Notes, Bantec, FDR and NDC networks including but not limited to sale, credited and/or voided transaction information. "Front-end" transaction processing requirements for bankcard authorization and draft capture. “Back end” transaction processing procedures.
• Train merchants to use a variety of bankcard equipment, including all terminals/applications released by TRANSFIRST. Train merchants to use WebTrak/TransLink. Answer merchant questions including those regarding terminal functions, technical support, deposit history, rate inquiries, business changes, and paper supply orders.
• Locate, build, and find errors in Zontalk, TNMS, TermMaster, FDR, TCC files; ability to support debit, EBT, and check service applications released by TRANSFIRST.
• Answer a minimum of 35 incoming helpdesk calls each day.
• Maintain an average productivity of at least 70%
• Learn new terminal applications and networks and keep up to date on the latest revisions of current applications.
• Other duties as assigned by supervisor.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Qualifications:

• Minimum of three years experience in customer service or technical support environment.
• Demonstrate solid understanding of transaction processing for both debit and credit transactions.
• College degree preferred.

Compensation/Benefits: Non-Exempt 5 position: $16.35/hr to $19.96/hr. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Collector II - Louisville, CO
Req 1913

Description: Responsible for collecting all monies owed to TRANSFIRST and subsidiaries due to return of ACH items, excessive chargebacks, etc. Actively collects monies on accounts from first collection notification, recommends accounts to be forwarded for legal action, referrals to collection agency and refers accounts which are losses. Handle all communications with merchants regarding collection of funds due to TRANSFIRST. Daily review, investigation and follow up of all ACH returns. Daily review of hold report from risk area as well as incoming chargeback activity. Communicate daily with merchant contacts or STWs to obtain information and reason surrounding return activity on merchant accounts. Research and follow up on collection accounts in all statuses. Obtain updated information from merchants that may have changed their type of business or manner in which they do business. Obtain corrected checking account information on merchants if necessary. Report on collection progress of accounts to Collection Manager. Review and correct General Ledger entries weekly.

Qualifications: Minimum two years experience with Bankcard, bank or collections required. Working knowledge of Microsoft Excel and Word programs. High school diploma required.

Compensation/Benefits: Hourly position: NE3 $12.26/hr to $15.00/hr. TRANSFIRST offers benefits on the 1st of the month following date of hire.

Click here to apply for this position.

Data Analyst/ Chargeback Specialist I – Louisville, CO
Req #1929, 1937, 1938, 1942, 1974, 1975

Description: Performs routine tasks associated with data maintenance. Responsible for customer satisfaction and account maintenance. Acts as a focal point for customers with questions and/or reporting issues. Responsible for processing data received via phone, fax or electron file and/or feed. Researches and resolves all types of errors resulting from processing. Documents resolutions to in appropriate databases to meet legal requirements. Other duties as assigned.

• Analyze credit / debit card disputes in conjunction with the Card Association regulations
• Review internal and external information, such as authorization and settlement reports, card issuer documentation , merchant rebuttal documentation , and then render a decision consistent with card association regulations
• Prepare written correspondence to merchant customers
• Prepare written documentation to card issuers supporting merchant position
• Negotiate resolution of exception/escalated dispute transactions to client benefit
• Support call center environment as related to the dispute resolution process
• As necessary prepare management reports to support unit effectiveness
• As necessary support client education opportunities using a variety of oral and written communication methods

Qualifications:

• Strong analytical skills
• Proven quantitative and qualitative skills
• Good interpersonal and people skills
• Ability to accurately communicate decision processes
• Articulate, can negotiate with sometimes difficult customers
• Sense of urgency
• PC literate: Excel, Word, Powerpoint, Access
• College degree
• Merchant Acquiring or Card/Payments Processing industry experience highly desirable, but not required
• 2-3 years Dispute resolution experience highly desirable, but not required
• Call center experience helpful but not required

Compensation/Benefits: NE2 $10.58/hr to $14.00/hr depending on experience. TRANSFIRST offers benefits on the first of the next month after start date.

Click here to apply for this position.

Internal Trainer I - Aurora, CO
Req #1977, 1978

Description: Responsible for administering, organizing and conducting training and educational programs associated with TRANSFIRST products and services. Maintains record of training activities and evaluates the effectiveness of programs.

Qualifications:

• Minimum of two years customer service and/or training experience.
• Knowledge of Windows based applications required.
• College degree preferred

Compensation/Benefits: Hourly position: NE3 $12.26/hr to $14.79/hr to start. TRANSFIRST offers benefits on the 1st of the month following date of hire.

Positions located in Aurora - Off of 225 and Parker Road

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Customer Service Supervisor - Aurora, CO and Louisville, CO
Req #1972, 1973

Description: Responsible for supervising the activities/day-to-day operations of Customer Service Representatives receiving incoming telephone calls. Evaluates and coordinates workflow/activities to achieve expected volume. May intercede on incoming telephone calls with difficult customers and/or call requiring in-depth knowledge of TransFirst products/services. Monitors calls/activities as necessary to ensure that performance standards are being met. Provide recommendations to improve efficiency and/or service to management. Including, but not limited to other duties as assigned.

• Responsible for training and development of subordinate staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
• May initiate and communicate the following: employment, termination, performance and salary reviews, disciplinary actions, scheduling and/or approving overtime.

Qualifications:

• Minimum of two years experience in a call center environment preferred.
• Minimum of one year supervisory experience preferred.
• Must be proficient in Microsoft Office.
• College degree preferred.

Compensation/Benefits: E1, $30,000 to $37,500, Benefits start first of month following date of hire.

Positions located in Aurora and Louisville

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Customer Service Rep/Phone Operator - Louisville, CO
Req #1967

Description: Responsibilities include responding to a high volume of telephone inquiries about TRANSFIRSTs products or services by following standard scripts and procedures. Utilize internal systems to research, assist and document customer service issues.

This entry-level position is responsible for learning the basics of bankcard processing. Candidate will learn how to troubleshoot terminal and network problems using internal systems to find answers and learn policies and procedures necessary to provide fast, friendly, dependable customer service to merchants, ISOs, agent banks and other TRANSFIRST employees.

***This person will also be responsible for covering the reception desk during breaks and lunches. Must have good phone skills, organization and multitasking skills.

Qualifications: Candidate must have minimum 6 months experience in a customer service, financial, or technical call center environment. Must posess ability to discuss technical and financial subjects clearly and effectively for 6-7 hrs per day via telephone. Previous experience with PCs, computer systems, Windows software programs required.

Compensation/Benefits: Hourly, $10.50 hr to start. TRANSFIRST offers benefits on the first of month following date of hire.

Click here to apply for this position.

TeleSales Rep II, - Aurora, CO
Req 1964

Description: Responsible for making a high volume of telephone calls to current and/or potential customers and solicits orders for TRANSFIRST's products or services by following standard scripts and procedures. Uses a computer system to track such calls and enter orders. Documents product and service feedback as appropriate. We're looking for highly energetic candidates that continuously strive to land the next big account from either self-prospecting or referrals from banks.

• Professionalism in dealing with merchants and financial institutions is a must in this position.
• Other duties as assigned.

Qualifications:

• Two years of factually based success in a sales environment.
• Thorough understanding of the sales process from start to finish.
• Passion for people and outstanding customer service.
• Desire to continuously improve on and learn from a team mentality.
• Adaptability and flexibility.
• Must demonstrate a working knowledge of standard business software (Microsoft Outlook, Word and Excel).
• College degree preferred.

Compensation/Benefits: NE2 $12.98/hr to $14.43/hr. Position comes with base salary and commission. TRANSFIRST offers benefits the first of the month following date of hire.

This position is located in Aurora off of I-225 and Parker Road

Click here to apply for this position.